As the world feels the effects of COVID-19 (“Coronavirus”), the business community has no choice but to cope with over 3bn people in lockdown, millions quarantined, travel standstill, plunging stock markets and massive economic disruption. While the impact of the COVID-19 crises is unsettling to say the least, it is going to transform the way we work, shop and travel. The Future of Work has been thrust upon us whether we like it or not.
So, what does this mean for enterprises and what can you do? In the midst of this global crisis, there lies an opportunity. Now is the time to accelerate your automation initiatives. Now is the time, more than ever, that your organization must maintain business continuity and empower employees to be productive while being safe and working from remote environments. It’s the end of ‘doing business’ as we know it.
Robotic Process Automation can help mitigate disruption by enabling businesses to stay connected across teams and systems, maintain customer support and offer stability in times of uncertainty.
Customers are devising ways to combat the effect of the virus and its impact on the world. Here are some examples of how customers are using automation to respond to drastic spikes in demand. Customers across Healthcare, Chemicals, Telecom, Online Retail, Transportation (contact center), Pharma, BFSI are automating business-critical, time-consuming tasks in a matter of hours.
Top COVID-19 RPA Use-Cases
CRG Solutions’ RPA Consulting Services & Implementation Services, is helping bring automation to your business faster than ever and transform your business to find opportunities to address the new challenges you are facing. A Human Workforce augmented with a Digital Workforce holds the answer to taking on the additional load and faster turnaround time. It’s the difference between lights on versus lights out.
In any crisis, we often look to address the now without much thought about what comes next. Crisis or not, businesses always need to think about putting the right people, processes and technologies in place to future-proof their organizations. Technologies are the enablers, but humans solve problems.
People are essential in assigning situational context and logic to data when navigating uncharted territory; process is critical to optimizing workforce efficiency; nimble technology is required to respond rapidly to the unknown and to mitigate potential risks.
So, in parallel to reacting to short-term business implications, leaders should implement a robust automation strategy and leverage RPA to identify and prepare for future vulnerabilities.