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Covid-19 Business Continuity Support

Team working remotely. Collaborate with Atlassian.

As the situation around the COVID-19 pandemic continues to unfold around the globe, CRG Solutions is ramping up its Atlassian support to its customers. We firmly stand by our commitment to support our customers through these difficult times as they need to collaborate even more closely while being significantly spread out.

The huge number of people working remotely has created challenges for all of us. In these times our customers count on Atlassian’s products to collaborate, track progress, and communicate with each other. The pressures especially on IT resources and on internal IT teams to setup and service users is phenomenal. For product companies, service support is the key distinguisher in the market and any slack in response times translates into heavy costs for teams and organizations.

So, since the show must go on, CRG Solutions has responded with a range of fast and effective support services to make remote work as easy as possible for you and your teams.

Atlassian Service Portfolio

No IT Managment Tools:

Are you facing the biggest challenge of identifying tools to optimise and prioritise now as the team strength is thinned out? Check out CRG’s Business Continuity Suite of Services.
Set up Helpdesk/ Service desk that can boost productivity by up to 100% even at peak loads
Flatten the Service queues and speed-up the TAT
Set up JIRA Service desk and UAT ready in 2 days TAT from start of work
No additional implementation cost on purchase of licenses

Existing Atlassian Customers:

Already an Atlassian Customer of Server/Data center, and facing responsiveness or outages?  Check out the remote-friendly services that can be availed.
Free Health Check-up and Root Cause Analysis Report*
Roadmap for Corrective Action
On Demand Support team available for quick fix
First come, first serve basis to book availability
Free Extended Trial of Atlassian Cloud and implementation support
Remote teamwork is not just about having the right tools, but also about implementing it right and remaining productive.

You can count on us, just as we count on Atlassian Jira and Confluence to help us manage the work needed to keep our services running while you can stay focused on your important work without interruption to Atlassian services.

While no one knows how long this pandemic will last, you can be assured that CRG Solutions is here to support you in every way possible. We @ CRG have pledged 20% of our development/Support personnel for this initiative. Act now and contact us here or write us on marketing@crgroup.co.in  to book your session.

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Health Check-up and Root Cause Analysis Report

Inclusion:

  • A System analysis of the application
    1. Installation Configurations
    2. Connectivity Analysis
    3. Application Configurations
    4. Plugin usage Analysis
    5. Log Analysis
  • Root Cause Analysis for Current problem
  • Recommendation for resolving the issue
  • Best Practice Recommendations

 

Exclusion:

  • Implementation beyond 2 man-days
  • Changes to OS, DB and Networking (should be performed by Client’s IT team)

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