Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast.
Make work visible
Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and change.
Deliver value fast
Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast – without the complexity of traditional ITSM solutions.
Connect Dev and Ops
Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.
Manage any business project including marketing campaigns,
HR onboarding, approvals and legal document reviews.
Managing projects and tasks in Jira Core starts with a workflow. Workflows define your process and enable your team to track tasks. Jira Core Cloud instances also have boards to visualize your workflows and drag and drop tasks from to-do to done.
Task management is easier with statuses, comments, and attachments in one place. Everyone knows a project’s details at a glance without having to email or set up a meeting. Plus, with notifications you’ll know when your attention is needed.
Using Jira Core, you can follow the status of your team’s projects in different ways: with a quick overview, customized dashboards, or even a pre-defined report. Add a calendar view and you’re set.
Learn from every incident
The same timeline that got team members up to speed during the incident is your post-mortem secret weapon. Discover root causes and make sure remediation work actually happens.
“Jira Core brings so many benefits to any team that does anything following a process.”
– George Lewe, Manager of Central Applications and Tools, Lufthansa Systems
Incidents happen. Keep your users informed and
ditch the flood of support emails during downtime.
Cut Support Costs
Whether it’s a server issue, bug in production, or DDoS attack, the simple truth is that downtime happens. Launch your status page and ditch the flood of support emails during an outage. Get in front of incident communication so your team can focus on fixing the problem at hand.
Build Customer Trust
Customers value transparency. Allow them to opt into real-time outage and scheduled maintenance alerts out of the box with Statuspage. It’s your tool to turn a tough situation into a memorable customer experience.
Public pages for customers
Give your customers the insight they need by displaying the status of each core component of your service. Show your uptime track record by publishing key performance metrics like uptime and response time.
Private pages for employees
Incident communication through mass emails no longer cuts it when you’re running services for hundreds or thousands of employees. Give employees one source of truth and let them opt-into relevant notifications. Hook your private page up to SSO, automate away with your monitoring tools, and never reply to a “what’s the status” email again.
“Statuspage has been essential to Fastly’s commitment to transparency.”
— Austin Spires, Director of Customer Engineering, Fastly
Notify the right people at the right time with powerful incident alerting
and on-call schedules
Actionable & Reliable Alerting
With deep integrations into monitoring, ticketing, and chat tools, Opsgenie groups alerts, filters out the noise, and notifies you using multiple channels, providing the necessary information for your team to begin immediate resolution.
On-Call Management & Escalations
Build and modify schedules and define escalation rules within one interface. Your team will always know who is on-call and accountable during incidents and have the confidence that critical alerts will always be acknowledged.
Advanced Reporting & Analytics
Gain insights into areas of success and areas for improvement in your on-call and alerting processes. Use powerful reporting and analytics to reveal the source of most alerts, your team’s performance in acknowledging and resolving, and how on-call workloads are distributed.