Three Smart Steps to Streamline IT Workflows in Atlassian’s Jira Service Management
When it comes to emerging technologies in service delivery, in this the fast evolving world – the service efficiency, accuracy and responsiveness have become the success parameters. Due to the growing demands and complex support needs, organizations are shifting to stronger platforms such as Jira Service Management to effectively plan their IT workflows. But installing […]
Real-Time Collaboration During Outages with Jira Service Management and Opsgenie
“Every minute of downtime can cost enterprises up to $5,600, according to Gartner. So how fast can your team mobilize when the clock starts ticking?” Or: “It’s 2:47 AM. Your website is down. Who knows? Who acts? Who updates the client? If you can’t answer that in seconds—you need a better system.” Complex IT environments […]
Simplify SLA Tracking and Reporting with Jira Service Management
“70% of customer dissatisfaction can be traced back to delays in support response. That’s not just bad service—it’s broken trust. SLAs help fix that.” “How often have you promised a 4-hour fix—and realized the clock ran out while your team was still triaging?” In any support team, be it IT, HR, or customer service, the […]
Harnessing Custom Dashboards and Reports in Jira Service Management to Track KPIs
“If you can’t measure your team’s performance, how can you improve it? In a world driven by SLAs and user satisfaction, dashboards are no longer just visual aids—they’re your team’s compass.” “According to Forrester, 61% of service teams say they lack visibility into their own performance metrics. That’s where Jira Service Management steps in.” In […]
Automating Ticket Management in Atlassian’s Jira Service Management: From Requests to Resolution
Customer support and internal IT teams now have to work faster and more efficiently. For many organizations, Jira Service Management by Atlassian is the ultimate tool to track service requests, incidents and more. With more tickets coming in, it is becoming more difficult and also more prone to errors to handle them manually. This is […]
How Atlassian Intelligence Reduces Ticket Load and Boosts Resolution Speed with Conversational AI
Today’s IT and support teams are overwhelmed by rising ticket volumes and growing user expectations. Managing repetitive tasks while maintaining SLAs and quality resolutions puts tremendous pressure on service desk agents. Enter Atlassian Intelligence, a powerful AI engine embedded within Jira Service Management (JSM) that transforms how support is delivered. By leveraging Conversational AI, Virtual Agents, and Rovo Agents, Atlassian Intelligence […]
Stop Repeating Incidents: Use Jira Service Management’s Post-Incident Review Tools to Learn, Fix, and Prevent
In fast-paced IT environments, every incident is an opportunity to improve. But without a structured way to analyze and act on those lessons, teams fall into a cycle of repeating mistakes—leading to more tickets, slower resolutions, and burned-out support staff. Jira Service Management (JSM) helps break this cycle with built-in Post-Incident Review (PIR) tools that turn reactive operations […]
How teams can use change calendars, risk assessment, and automation to reduce deployment risks
Software deployment is the most sensitive step in the entire software process life technique, and one missed step means lowered performance, bugs-in-the-wild, and failed promises to customers. All this leads to major dissatisfaction. Such consequences concern the whole business rather than just technical challenges. Hence the move towards pragmatic technique implemented by an ever-increasing number […]
Bringing Dev and Ops Closer: How Jira Service Management Supports DevOps Practices.
In many organizations, the Development and Operations teams still work in silos. This separation causes delays, miscommunication and friction, especially during events such as feature rollout or bug fixing. DevOps was created to close that gap, focusing on quicker delivery, improved teamwork, and reliability. Jira Service Management (JSM) is one tool that helps teams to […]
How to Align IT Service Metrics with Business Goals Using AI-driven insights in Jira Service Management Reports
“To win the AI long game, one must align AI initiatives with a clear business strategy and embed its workflows into the core.” — Shobhit Varshney, VP, IBM Consulting (https://www.businessinsider.com/sc/how-to-win-the-ai-long-game) Among the 15% of the surveyed companies with quantifiable results from AI projects, two-thirds of them are seeing 25% increase in revenue growth rate. (https://www.businessinsider.com/sc/how-to-win-the-ai-long-game) In the […]
ITSM Beyond IT flexibility of JSM across non-IT teams for request management and service delivery
Jira Service Management is traditionally viewed as a tool for IT teams. But the reality is that JSM is silently gaining steam to become a go-to system for the HR, facilities, finance, legal, and other non-IT departments in organizations seeking to standardize service delivery across teams without losing service flexibility. India is one place where […]
Integrating Jira Service Management with Confluence for Seamless Knowledge Sharing
In most growing companies, various departments such as IT, Admin, or HR have to handle dozens of service requests every week. There are questions that often result in back-and-forth emails, unnecessary tickets, and delays. For example, “My laptop won’t connect to WiFi,” “What is the leave policy?” and “How do I get access to a […]