The tourism industry, as part of the service sector, has become an important source of income for many regions and even for entire countries. One of the most important industry in tourism is the Lodging (hotels, hostels, homestays, resorts and renting out rooms). Airbnb Inc. is one such online marketplace for arranging or offering lodging, primarily homestays for tourism experiences.
The dashboard below depicts an overall picture of customers feedback about their stay experience with Airbnb.
Sentimental Analysis & Dashboarding:
A word cloud was created showing the most used words in the all the comments received. With this analysis it was found that majority of the conversations were revolving around some key topics.
Hence, all those comments related to the key topics were sorted and sentiment analysis was performed on each of them individually to gain the sentiments and emotions behind them.