Published By: Sandeep Viswanathan
Date: August 27, 2020
Are you keeping up with digital transformation? Robotic Process Automation (RPA) delivers ROIs faster than any Digital Transformation Process.
Most organizations have embarked on their RPA journey. Over 53% of global organizations have adopted RPA in some form or the other. With the onset of the pandemic, this has only been further accelerated and we could see near-universal adoption by 2023.
So, what has it delivered for businesses around the globe? While ROI / Payback was achieved in less than 12 months of implementation. RPA has achieved near full marks for Improved Compliance, Improved Quality/accuracy, and Improved Productivity besides delivering on cost reduction goals.
And thus, close to 80% of those that started on the RPA journey have significantly increased their RPA investment over the next 3 years. Yet only 3% of organizations have successfully scaled their digital workforce.
So, scaling RPA is clearly proving to be more difficult than earlier anticipated.
What are the challenges faced to scale?
Process standardization and change management
Integration with other IT systems and flexibility of the RPA solution
Discovery – Selecting high-value processes
IT issues, process complexity, unrealistic expectations and a “piloting” approach
A shift in mind-set and approach from experimentation to transformation is needed
Cross-functional support especially IT
Setting the right strategic priorities
1. Business-oriented vision
2. Set the right automation foundations
Right RPA Strategy
Extent of process re-engineering
Use of unattended vs. attended bots
Governance Structure with defined Roles & Responsibilities
Continuous improvement program
3. Develop analytics capabilities
The importance of developing analytics capabilities has risen dramatically to become the third most important strategic priority. This is a notable change that highlights the value of converting data to insight
4. Center of Excellence
The prize for organizations that get RPA right is significant. Yet, to achieve it they need first to establish the right ambition, foundations and agility. When exploring RPA our recommendation is to consider these elements carefully from the outset and establish an ambition and a model that will enable you to deliver at scale and manage your digital workforce in a fast, fluid and flexible manner.
Establishing Scale Management
Set standard process management monitoring dashboards
Build a ‘Master Map’ of all automated processes with inter-linkages to manage dependencies and change requests
Integrated demand planning with appropriate arbitration
Irrespective of the stage of their RPA journey CRG Solutions has been partnering with organizations to support their RPA strategy and implementation. We have a strong team with multiple years of relevant industry knowledge across Media, BFSI, Pharma, Manufacturing, FMCG, Telecom, Retail etc.
Hyperautomation has been listed as the#1 trend on Gartner’s list of Top 10 Strategic Technology Trends for 2020. Hyperautomation refers not only to the breadth of the palette of tools, but also to all the steps of automation itself: discover, analyze, design, automate, measure, monitor, reassess.