Chapter 1: Smarter Service & Faster Resolution
- How Atlassian Intelligence Reduces Ticket Load and Boosts Resolution Speed with Conversational AI
- Incident Response at High Velocity: Leveraging AI workflows in Jira Service Management
- Reducing Downtime with Jira Service Management With AI-Powered Root Cause Analysis
- How to reduce alert noise, enrich incidents, auto-link to changes/problems, and feed back to post-incident KB for self-service
Chapter 2: Learning, Prevention & Collaboration
- Stop Repeating Incidents: Use Jira Service Management’s Post-Incident Review Tools to Learn, Fix, and Prevent
- Observability + JSM: closing the loop from alert to change
- From reactive to predictive: Problem Management with AIOps + JSM
- Integrating Jira Service Management with Confluence for Seamless Knowledge Sharing
Chapter 3: Extending ITSM & Driving Business Impact
- ITSM Beyond IT: Flexibility of JSM across non-IT teams for request management and service delivery
- Explain how teams can use change calendars, risk assessment, and automation to reduce deployment risks
- Bringing Dev and Ops Closer: How Jira Service Management Supports DevOps Practices
- How to Align IT Service Metrics with Business Goals Using AI-driven insights in Jira Service Management Reports
Chapter 1: Smarter Service & Faster Resolution
- How Atlassian Intelligence Reduces Ticket Load and Boosts Resolution Speed with Conversational AI
Today’s IT and support teams are overwhelmed by rising ticket volumes and growing user expectations. Managing repetitive tasks while maintaining SLAs and quality resolutions puts tremendous pressure on service desk agents. Enter Atlassian Intelligence, a powerful AI engine embedded within Jira Service Management (JSM) that transforms how support is delivered.
By leveraging Conversational AI, Virtual Agents, and Rovo Agents, Atlassian Intelligence doesn’t replace human support—it amplifies it. Let’s explore how organizations can reduce workload, enhance agent productivity, and provide faster, smarter resolutions with AI-powered support.
The Problem: High Ticket Volumes = Slower Resolutions
Support desks in medium-sized enterprises and growing start-ups frequently face redundant queries—password resets, access requests, VPN or software issues. These repetitive tickets bog down the queue, delay more complex issue handling, and lead to:
- Frustrated end-users
- Breached SLAs
- Burnout among agents
- Virtual Agents: The First Line of Defense
