In the fast-paced world of IT Service Management (ITSM) and operations, efficiency is everything. Atlassian’s Jira Service Management (JSM) is leveraging the power of AI to transform your service desk from a reactive cost center into a proactive engine of business value.
As a Platinum Solution Partner for Atlassian, CRG Solutions is focused on helping you implement the remaining five AI Superpowers that are set to revolutionize agent workflows and IT operations.
6. Instant Clarity
Time is money, especially for service agents. JSM’s AI now generates instant summaries of employee requests. This gives agents an immediate overview of the issue, recommends the next best steps, and even provides one-click action buttons. The result? Less clicking, more solving. This superpower dramatically cuts down on the time agents spend reading and triaging tickets.
7. Multilingual Magic
For global organizations, language barriers can slow down support. The JSM virtual service agent now supports all major languages. This means employees around the world get the help they need instantly, in their native language, ensuring consistent and high-quality support regardless of geography.
8. Employee Support, Anywhere You Work
Your employees are working across multiple platforms—Slack, Teams, email, and the Help Center. The JSM virtual service agent is now ready to help wherever they are. This omnichannel support ensures a seamless experience, eliminating the need for employees to switch context just to get help. CRG Solutions can help you configure and integrate JSM across all your communication channels.
9. Meet Your Agentic (or AI Agent) Sidekick
This is where AI truly takes on the heavy lifting. New specialized AI agents are designed to assist your team with complex tasks. From identifying the root cause of a recurring problem to drafting comprehensive Post-Incident Reviews, these AI sidekicks handle the tedious, time-consuming work. This frees your human agents to focus on the big picture, strategic problem-solving, and delivering exceptional customer service.
10. IT Operations, Enhanced!
When an incident strikes, every second counts. JSM’s AI enhances IT operations by surfacing critical, contextual information in real-time. This includes past incidents, priority levels, change risks, and even suggests the best responders based on expertise and availability. This intelligent incident response capability helps your team resolve issues faster and minimize business disruption.
To Read the First 5 AI Superpowers in Jira Service Management
