The #1 Software Development Tool used by Agile Teams
Plan, track, and release world-class software with the#1 software development tool used by agile teams.
High Velocity Service Management
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast.
Deliver Value Fast
Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast – without the complexity of traditional ITSM solutions.
Make Work Visible
Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and change.
Connect Dev and Oops
Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.
Resolve Incidents Faster
One place to respond, resolve, and learn from every incident
Better visibility, less interruptions
Automatically pull key info from chat, alerting, and Statuspage into a real-time incident timeline. Give your team and company stakeholders one place to get up to speed.
Easier analysis, more improvement
The same timeline that got team members up to speed during the incident is your post-mortem secret weapon. Discover root causes and make sure remediation work actually happens.
See all project information at a glance
Manage any business project including marketing campaigns, HR onboarding, approvals and legal document reviews.
Manage Projects
Managing projects and tasks in Jira Core starts with a workflow. Workflows define your process and enable your team to track tasks. Jira Core Cloud instances also have boards to visualize your workflows and drag and drop tasks from to-do to done.
Monitor Projects
Task management is easier with statuses, comments, and attachments in one place. Everyone knows a project’s details at a glance without having to email or set up a meeting. Plus, with notifications you’ll know when your attention is needed.
Measure Performance
Using Jira Core, you can follow the status of your team’s projects in different ways: with a quick overview, customized dashboards, or even a pre-defined report. Add a calendar view and you’re set.
Learn from every incident
The same timeline that got team members up to speed during the incident is your post-mortem secret weapon. Discover root causes and make sure remediation work actually happens.
Keep customers and employees informed
Incidents happen. Keep your users informed and ditch the flood of support emails during downtime.
Build Customer Trust
Customers value transparency. Allow them to opt into real-time outage and scheduled maintenance alerts out of the box with Statuspage. It’s your tool to turn a tough situation into a memorable customer experience.
Public pages for customers
Give your customers the insight they need by displaying the status of each core component of your service. Show your uptime track record by publishing key performance metrics like uptime and response time.
Cut Support Costs
Whether it’s a server issue, bug in production, or DDoS attack, the simple truth is that downtime happens. Launch your status page and ditch the flood of support emails during an outage. Get in front of incident communication so your team can focus on fixing the problem at hand.
Private pages for employees
Incident communication through mass emails no longer cuts it when you’re running services for hundreds or thousands of employees. Give employees one source of truth and let them opt-into relevant notifications. Hook your private page up to SSO, automate away with your monitoring tools, and never reply to a “what’s the status” email again.
Centralize alerts and notify the right people at the right time
Notify the right people at the right time with powerful incident alerting and on-call schedules
Actionable & Reliable Alerting
With deep integrations into monitoring, ticketing, and chat tools, Opsgenie groups alerts, filters out the noise, and notifies you using multiple channels, providing the necessary information for your team to begin immediate resolution.
On-Call Management & Escalations
Build and modify schedules and define escalation rules within one interface. Your team will always know who is on-call and accountable during incidents and have the confidence that critical alerts will always be acknowledged.
Advanced Reporting & Analytics
Gain insights into areas of success & areas for improvement in on-call & alerting processes. Use powerful reporting & analytics to reveal the source of alerts, your team’s performance in resolving, and how on-call workloads are distributed.