High-Velocity Incident Response: AI Workflows and the Jira Service Management Combination
Workflow is much more than a mere tool. It is the backbone of any incident response. For high-velocity incident response teams, incident management must occur at speed, workflows must be explicit, and friction must be kept to a minimum. Jira Service Management (JSM), already rooted in ITIL (Information Technology Infrastructure Library) standards, now includes AI-powered […]
Understanding Atlassian’s Upcoming Cloud Product Price Increase – October 2025
Atlassian has announced an upcoming Cloud product price increase, effective October 15, 2025 (PT). Organizations using Atlassian Cloud solutions should be aware of these changes to plan budgets, renewals, and purchasing decisions effectively. This blog provides a detailed overview of the announcement — covering what’s changing, why it’s happening, when it takes effect, and how businesses should prepare. […]
Observability + JSM: Closing the Loop from Alert to Change
Incidents have become frequent events in modern IT environments. With distributed systems, cloud environments, and continuous delivery pipelines, alerts have become the reality of everyday events. So the question is, how do you swiftly and effectively move from alert to action? Here, binding Observability with Jira Service Management makes a difference. Monitoring signals need to […]
From reactive to predictive: Problem Management with AIOps + JSM
IT organizations are spending more time firefighting than anything else. Most incidents are reactive, with service desks simply trying to restore services quickly rather than preventing issues from happening in the first place. Although intervention is sometimes most likely required at that moment, the mechanism itself neither works to lessen nor prevent them from reoccurring. […]
Reducing Downtime with Jira Service Management with AI-Powered Root Cause Analysis
Downtime costs a lot for companies and for users and they get disrupted services. For IT teams, the hour of firefighting leads to a loss of focus on strategic work. For businesses, it can translate into missed revenue and eroded customer trust. In incident management cases, restoring a service as fast as possible is always […]
Agentic AI in Healthcare: From Clinical Decision Support to Patient Engagement
Healthcare has been walking a thin line between complexity and urgency. There are numerous timely decisions clinicians must make, administrators who must find new ways to manage their operations efficiently, and patients who require clear information and support. Technology has played an efficient role in enabling these goals, but the current generation of AI systems […]
How Agentic AI Can Strengthen Cybersecurity Through Proactive Threat Detection
Cybersecurity is one of the major organizational concerns across the globe. Security systems are generally custom-built with a predetermined set of rules and signatures used for detecting threats reactively. While they may be fitting for known threats, such systems are often insufficient to combating advanced crimes and also crimes in a situation where effective criminals […]