So how do you discard your old, archaic tools, and make sure you are serving your customers and employees, and streamline your day-to-day work so that you can focus on the most important parts of your business? To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting towards a more collaborative, iterative, and customer-centric approach, in order to break down silos, adapt quickly, and deliver seamless experiences. In short, ITSM is becoming more agile.