Business Process Management to Aid RPA

Start with identifying and analysing key critical processes which have an impact on customer lifecycle as a priority

Work closely with process owners and managers to map the processes along with the collaterals and RACI matrix

Build a detailed CBA (cost-benefit analysis)

If possible, perform FMEA on the key critical steps

Don’t miss out on detailing exceptions (business and technical)

Now you know all the critical processes which have a higher ROI with respect to automation candidature

Simulate the processes in IGRAFX tool, if available, for determining key critical paths, loops and failure modes

Streamline the steps to arrive with a reduced MUDA

Consider implementing Business Process Automation prior to RPA.

Example:

1) Consider whether an existing system or application can be overhauled with resident app features.

2) ITSM tool can integrate with AD and here Automation is not required to integrate with AD for managing Access Management related tickets

Post the stage where BPA is deployed, look at the process cycle time to check for the need for automation

If there is a need, build a target operating model with RPA solution architect and business analyst

Avail the required collaterals (data gathering phase) such as access credentials, web links, workflow specimens, email templates required in your processes

Share automation recommendations to business and request a sign-off

Now kick off the RPA development phase

Regression and UAT is likely to go smoothly if an effective bot is deployed in production